What I have tried to do with this CD, is bring the basics of the buying and selling process to you in an easy to understand format, all at the fingertips of your personal PC. In my 12 years of being in the service industry, the most important thing I have learned is that one needs to be flexible to customers needs. I can get the answers to your most difficult questions. If the answer is not here, just ask, and I will follow up for you. My goal is to use the service standards of yesterday with the technology of today to EXCEED your own personal goals. Just ask!